Rolls-Royce Motor Cars Limited is responsible for the content of this website. Rolls-Royce Motor Cars Limited is a company registered in England and Wales under company number 03522604 and has its registered office at Summit ONE, Summit Avenue, Farnborough, Hampshire, GU14 0FB.
E-mail address: firstname.lastname@example.org
The Herb Chambers Companies are committed to respecting the privacy rights of our customers and all visitors to our web sites, HerbChambers.com. We take this matter very seriously, and have instituted policies and procedures to insure that your privacy rights are safeguarded. The following outlines HerbChambers.com's privacy policies and details the measures we have taken to protect your privacy, while providing you with a unique and rewarding online shopping experience.
What information does HerbChambers.com collect?
As part of the vehicle research and purchase process, information such as your e-mail address, name, and contact telephone numbers will be requested. This information will be used solely as described below.
When entering information on this web site, it is transferred automatically to HerbChambers.com's Client Relationship Management (hereafter CRM) software. This CRM will automatically record the information so that your inquiry may be answered promptly by a qualified representative.
HerbChambers.com provides for limited employee access to the CRM which is a secured application that can only be accessed by entering a valid user name and password. Once you have expressed interest in being contacted, you will be responded to through a personalized email and/or phone call.
After the initial email contact, there may be several points of communication between you and the dealership by either telephone or email. At any point in the relationship you have the option of indicating by either telephone or email that you no longer wish to be contacted. In this event we will update our CRM so that you are removed from future follow up.
If you express interest in financing a vehicle, additional information related to creditworthiness will be requested by HerbChambers.com. This credit information will only be used in compliance with applicable federal and state law.
HerbChambers.com does, in a limited manner, use a technology called "cookies". A cookie is a small piece of text that you can agree to place on your computer's hard drive. In most cases, you can set your web browser to prompt you when a cookie request is being made from a web page, such as the HerbChambers.com web page, and you have the option to accept or not. If you accept or do not reject the cookie, then your browser adds the text in a small file, which will expire in 90-days. Accepting cookies in no way gives us access to your computer or any personal information about you. It is merely a method of storing information to improve your online experience. It will assist us in making your site visit easier and more productive. Technically, cookies are harmless, occupying just a few bytes on your hard drive. Note that personal information is often contained in or linked to a cookie (such as email address, zip code, etc.). The only time that HerbChambers.com receives such information is if you volunteer it by typing in the information. The use of the personal information is limited to being contacted by the ISG as described above, or, for obtaining financing if you request.
We publish special promotions, pricing promises, brand name and various other messages on the internet to help consumers find HerbChambers.com and our other websites. In order to determine which method is most effective, a cookie is used to capture which method was used to find our web site. The information included in the cookie is limited to only the message identifier.
Does HerbChambers.com track my visits?
At HerbChambers.com, our sites may also gather information about which areas of our site receive the most visits. We send site metrics information to a third-party who then aggregates the captured data. The type of data captured includes; search engine referral, traffic driven by ad banners or other online promotions, how visitors navigate around the site, and the most popular pages. We also track technical information, such as the browser version and operating system of visitors, to deliver a better site design for our visitors. The data is analyzed, generating several different types of reports showing different views on the data collected. We do not capture any information about any individual's use of the site - rather only aggregate data is captured. Our third-party metrics provider is obligated to strict confidentiality restrictions and is not permitted to sell or use HerbChambers.com aggregate site data for any purpose other than for providing The Herb Chambers Companies with the metrics information. The Herb Chambers Companies, do not share, sell or provide any of this aggregate data with outside companies, with the exception noted above. Furthermore, HerbChambers.com does not track where you go on the World Wide Web.
How is email used on HerbChambers.com?
A customer provides an email address to HerbChambers.com in two instances:
• Price Quote - if a customer clicks on "Get e-Price", an email address is requested. In accordance with various state laws, a specific price quote can only be offered to a unique individual - not to the public at large. In order to provide you with a price quote on the site, you must first identify yourself as an individual by entering your email address.
• Contact Form - if a customer wishes to be contacted, the customer completes a form that includes a request for their email address.
In both cases where an email address is requested, the customer voluntarily submits their email address in order to receive follow up information, a specific price quote, or establish a relationship with a Herb Chambers Dealership.
Does HerbChambers.com share any information it collects with outside parties?
Does HerbChambers.com provide a way to update or remove personal information?
A customer wishing to change, update, or remove personal information may do so by contacting the dealership by phone or email and stating their wishes at any time.
Why are we telling you all this?
Because HerbChambers.com is a firm believer and active participant in consumer privacy, we maintain these policies that give our visitors full disclosure. The Herb Chambers Companies believe in improving the customer's online shopping experience through the responsible and secure collection and usage of customer data.
HerbChambers.com Security Statement
At HerbChambers.com, we've taken important measures to keep the information you share with us safe and secure.
HerbChambers.com uses Secure Sockets Layer (SSL) encryption technology to protect your personal information provided on credit applications and where credit card information is required. SSL encrypts or codes this information as it travels over the Internet, and is then decoded by HerbChambers.com and its business partners who facilitate your transactions on this web site.
We do not read personal communications. We do not give out your telephone number, credit card information, or screen names, unless authorized to do so or as required by law.
How do I know when my information is protected?
You can tell if you are using a Web browser that supports SSL if a "key" or "padlock" icon appears in one of the lower corners of your screen (For example, when using Netscape you will see a key; when using Internet Explorer you will see a padlock). When you enter a secure page, the key is "unbroken" or the lock is closed. This means that your communications are now secure, encrypted, and cannot be read by non-authorized sources.
Another sign that you are in a secure transaction mode is a URL that begins with "https:". When you see any of these symbols on your browser, you know that your information is protected and you can interact with the website with confidence.
Security and Applying for a Loan
When applying for an auto loan on the HerbChambers.com web site, your credit application is sent directly to the dealership that you have chosen. The credit application is securely collected and transmitted using SSL technology that encrypts your personal information as it travels over the Internet. (Please see our security statement above for further details.)
Privacy and Applying for a Loan
At HerbChambers.com, we take your privacy very seriously. We know that information about you and your finances are sensitive. As we point out in the Consent Statement you must read before submitting a credit application, your credit application is submitted to the certified HerbChambers.com dealership of your choice. Only duly authorized and qualified personnel at the dealership have access to your credit application.
By submitting your credit application, you are giving consent to the authorized HerbChambers.com dealership selected at the beginning of the application process to investigate your credit and employment history. A credit report may be obtained, in connection with this application, for a renewal or extension of credit for which application was made. Upon request, you will be told if a credit report(s) was/were obtained, and given the name and address of the credit reporting agency(ies) providing the report(s). Your credit information may be shared with third party lending institutions, which have a business relationship with the dealership that you have chosen for the purpose of providing auto loans.
Once you have completed and submitted the credit application, you will be presented with a "Thank You" page, which discloses the address and phone number of the dealership that you have chosen. It is suggested that you print this page by pressing the print button on your browser. In the event that you have any questions or concerns regarding your credit application, please contact the dealership and ask for the Business Development Center.
Information We Collect
We collect nonpublic personally identifiable information about you and other applicants for many reasons, including to help identify you, evaluate your application, service and manage your Lease or Loan ("Account") and broaden our relationship with you (such as by offering you products or services that you may find valuable). We collect this information from a number of sources, including the following:
Information provided by you on Account applications and other forms, including identifying information such as address, telephone number, e-mail address, social security number, date of birth and credit information such as income and employment.
Information obtained through your transactions and relationships with us, our affiliates and others, such as items purchased, payments, payment method, and information provided on customer service and collections calls.
Information provided by credit bureaus and similar companies, such as your account and payment history with other lenders.
Information provided by other third parties, such as demographic firms, in connection with marketing programs.
Information obtained online, including from "cookies" (small pieces of data stored by your Internet browser on your computer) or other technology that may be used to remember passwords for you, to track your website usage with us, and to provide you with customized content, among other things.
Information We Share With Others
We may use and share all of the information described above, subject to applicable law, with the following (these examples are not intended to be all-inclusive):
Service Providers - We provide information to third parties (including our affiliates) to assist us in servicing Accounts, like preparing billings statements and promotional materials, administering and enforcing our Accounts and responding to customer inquiries. We also may use marketing firms, such as modeling companies, to assist us in our own marketing efforts.
Our Affiliates - Our affiliates are other companies in The Herb Chambers Companies family. In addition to using affiliates to perform services in connection with your Account, we may provide information such as identification, transaction and experience information, to The Herb Chambers Companies. owned automobile dealerships.
Others - We report sale information, such as credit limit, balances and payment information, to credit bureaus. In addition, we may buy and sell assets, lines of business and/or Accounts. When this occurs, customer information generally is disclosed to bidders and is one of the transferred business assets. We also disclose information about you to third parties in certain other circumstances, as permitted by law.
Our Security Procedures
Your Access to Information
We provide you access to information about your Account in several ways. For example, our vendor partners will send you monthly billing statements outlining your transactions, finance charges and other Account information. You may also call the customer service telephone number if you have additional questions about your Account.
How This Policy Applies to You
The Herb Chambers Companies Terms and Conditions
The following Terms and Conditions of Use apply when viewing, accessing or using any of the websites owned or controlled by the Herb Chambers Companies including without limitation http://www.herbchambers.com, http://www.herbchambers.com/talk-to-herb.htm, and any other Herb Chambers Companies related websites that may exist or be created in the future. These websites are owned by the Herb Chambers Companies. You are granted a nonexclusive, nontransferable, limited right to access, use and display any materials hereon, provided that you comply fully with these Terms and Conditions of Use.
Websites are moderated and we reserve the right to edit, remove or refuse postings that are off-topic, defamatory, libelous, offensive, or otherwise deemed inappropriate. Discussion is limited to matters relating to the Herb Chambers Companies. The intent is to post all legitimate comments exactly as they are written and submitted, including but not limited to any typographical errors, except to edit on a good faith basis those comments considered to be obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable, whether or not such material is constitutionally protected. The Herb Chamber Companies are not responsible for translation or interpretation of content. In order to facilitate this review, no post or comment will go up immediately; however, all legitimate comments will be posted in a timely fashion.
Comments or Opinions
The views expressed by submissions to these websites are those of the respective submitter or contributor only and do not necessarily represent the views of The Herb Chambers Companies.
Content Submitted by Owner
Representatives of The Herb Chambers Companies may submit personal content, images, files and letters received by them to with identifying personal information omitted.
Content Submitted by User
The Herb Chambers Companies assume no responsibility for the accuracy of information contributed by users to the Herb Chambers Companies related websites. Users accept full responsibility for their postings and grant full permission to the Herb Chambers Companies to use the material submitted as it deems necessary. By submitting material to these sites, the submitter represents that the submitted material is not in violation of ownership rights or copyrights. Any promotional use of the content submitted is granted to the Herb Chambers Companies upon submission. The Herb Chambers Companies CANNOT AND WILL NOT BE HELD RESPONSIBLE FOR ANY LEGAL CONSEQUENCES OF THE MATERIAL SUBMITTED BY ITS USERS.
All materials and any software published on or used on these sites are protected by copyright, and are owned or controlled by or licensed to Herb Chambers Companies, or the party listed as the provider of the materials or software. It is prohibited to copy, reproduce, republish, upload, post, transmit or duplicate any of the material on these websites without express authorization from The Herb Chambers Companies. Downloading materials displayed on these websites is only permitted for personal, noncommercial and informational purposes, with the following limitations: (1) material must not be modified; (2) you must abide by all copyright, trademark and other notices contained in such materials and not delete any such notice(s), or if none, you must include the following copyright notice in such down loaded materials: "Copyright 2015 Herb Chambers Companies, Inc. All rights reserved. All use subject to Terms and Conditions of Use set forth here."
The Herb Chambers Companies respect the intellectual property rights of others. Upon proper notice, we will remove user posted comments; posts, messages, or other submissions on the websites that violate copyright law, or suspend access of the websites to any user who repeatedly uses a website in violation of copyright law. Pursuant to 17 U.S.C. ¬ß 512, The Herb Chambers Companies have implemented procedures for receiving written notification of alleged copyright infringement and for processing such claims in accordance the law.
Notice of Infringement
If you believe that your work has been used in a manner that constitutes copyright infringement, please provide us with a notice that includes the following: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing, and that is to be removed or disabled, and information reasonably sufficient to permit the service provider to locate the material; (d) information reasonably sufficient to permit the service provider to contact the complaining party, including an address, telephone number, and if available an e-mail address at which the complaining party may be contacted; (e) a statement that the complaining party has a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (f) a statement under penalty of perjury that the information in the notice is accurate and that the complaining party is authorized to act on behalf of an exclusive right that is allegedly infringed.
Please e-mail this "Notice of Infringement" ("Notice") to us at email@example.com.
By submitting this Notice, you acknowledge and agree that The Herb Chambers Companies may forward your Notice and any related communications to any users who posted the material identified in such Notice on these websites.
The Herb Chambers Companies will take steps to prevent the unauthorized use of images displayed on their websites; however, it assumes no liability for any misuse of the images that may result from use of the images on these websites. We ask that the images or content submitted to the websites are free of copyright restrictions or are original images or the content is owned and/or created by the individual submitting the image. The submission of original material to these websites explicitly implies permission for further unrestricted use by The Herb Chambers Companies related websites. The user acknowledges that digital images can be transferred and manipulated easily, and removes The Herb Chambers Companies from any liability related to the digital theft of such images or content.
Images taken from sources believed to be in the public domain
These images or content are widely distributed for free use on various Internet web authoring sites and have been compiled from various public media sources or submitted by users of the site through e-mail. It is not always possible to trace them back to their original source and it is possible for copyrighted material to inadvertently end up on public domain sites. IN THE EVENT THERE IS A PROBLEM OR ERROR WITH COPYRIGHTED MATERIAL, ANY COPYRIGHT INFRINGEMENT IS UNINTENTIONAL AND NONCOMMERCIAL AND THE MATERIAL WILL BE REMOVED IMMEDIATELY UPON PROOF. However, if you are the owner and would rather be given credit for the material, the Herb Chambers Companies may at its option give the appropriate credit.
ACCURACY OF INFORMATION
We make every effort to present information that is accurate. However, it is based on data provided by the manufacturer & other sources and exact configuration, color, specifications & accessories should be used as a guide only and are not guaranteed. Picture may not represent actual vehicle. Price varies based on Trim Levels and Options. See Dealer for in-stock inventory & actual selling price. All prices plus tax, title & registration fees. Dealer doc fee of $298 in Massachusetts and $200 in Rhode Island not included in price. All inventory is subject to prior sale and prices are subject to change without notice. Under no circumstances will we be liable for any inaccuracies, claims or losses of any nature. To ensure your complete satisfaction, please verify accuracy prior to purchase. Fuel economy figures shown are provided from EPA mileage estimates and may not be comparable across different model years. Your actual mileage will vary, depending on specific options selected, how you maintain the vehicle and your personal driving habits. Certain offers may not be combined with others. Please verify any information in question with The Herb Chambers Companies.
The reproduction, copying or redistribution of materials on these websites for commercial purposes is prohibited without the express written permission of The Herb Chambers Companies. To obtain permission to copy portions of these websites please contact the us by e-mail at firstname.lastname@example.org and provide the following information in the body of the email: (a) the content of the material you wish to use; (b) where, when and how it will be used; (c) where and how copies will be distributed; (d) how many copies will be produced and distributed; (e) what other materials will be associated with The Herb Chambers content; and (f) your name, title, company, address, e-mail address and phone numbers. THE HERB CHAMBERS COMPANIES RESERVE THE RIGHT TO REFUSE PERMISSION TO ALLOW COPYING, DISTRIBUTION, BROADCAST OR PUBLICATION OF ANY OF ITS COPYRIGHTED MATERIAL, INCLUDING BUT NOT LIMITED TO THE TEXT AND IMAGES THAT APPEAR ON THESE WEBSITES.
Service Mark Notice
"Herb Chambers," and "The Herb Chambers Companies" and other related marks are registered trade / service marks of The Herb Chambers Companies and are protected by law. They may be used publicly only with the written permission of The Herb Chambers Companies. Fair use of the service marks requires proper acknowledgment. ALL RIGHTS RESERVED.
Links to Other Websites
The purpose of these websites is to provide an open forum for discussion and dialogue concerning customer experiences at The Herb Chambers Companies. WE RESERVES THE RIGHT TO TERMINATE ANY LINK AT ANY TIME AND LINKS ARE EXPRESSLY DISCOURAGED. On the rare occasion that a link is either expressly or inadvertently allowed, The Herb Chambers Companies disclaims any control over the linked sites or the materials, information, goods or services available or contained on these linked sites. The Herb Chambers Companies are not responsible for and do not endorse or warrant in any way any materials, information, goods or services available through such linked sites or any privacy or other practices of such sites. If you decide to access any of the linked sites, you do so entirely at your own risk.
A user may not use these websites for anything other than a lawful and legitimate purpose. You agree not to interrupt, or attempt to interrupt, the operation of these websites in any way. Any unauthorized use or modification of the information stored on these websites may result in criminal and/or civil prosecution under federal, state or local law. You agree not to use these websites to conduct any activity that infringes on the copyright, patent, trademark, service mark or other rights of any person or entity. We reserve the right to limit or deny your access to these websites or take other appropriate action if you violate any provision of these Terms and Conditions of Use or if you conduct any activity that violates the rights of any person or entity, of which we in our sole discretion deem unlawful, offensive, threatening, abusive or potentially harmful or malicious.
Modification of Terms and Conditions of Use
The Herb Chambers Companies reserve the right to revise these Terms and Conditions of Use at any time by updating this posting. Your continued use of these websites constitutes your agreement to comply with such revisions, so you should visit this page from time to time.
E-mail May Not Be Used to Provide Notice
Communications made through e-mail and messaging systems associated with these websites shall in no way be deemed to constitute legal notice to The Herb Chambers Companies or any of its officers, employees, agents or representatives, such as where notice is required by contract, or any federal, state or local laws, rules or regulations.
Limitations of Damages
(a) The Herb Chambers Companies expressly disclaims all liability for any viruses or other contamination of your computer system or other device used to access these websites as a result of your use of these sites, and expressly disclaims all liability for actions taken or not taken based on any or all of the contents of these websites. THESE WEBSITES ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, THE HERB CHAMBERS COMPANIES MAKE NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, THAT ACCESS TO OR OPERATION OF THESE WEBSITES WILL BE UNINTERRUPTED OR ERROR FREE. (b) USE OF THESE WEBSITES IS AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, OTHER COMMUNICATIONS, CONTENT OR OTHER MATERIAL (INCLUDING, WITHOUT LIMITATION, SOFTWARE) ACCESSED THROUGH OR OBTAINED BY MEANS OF THESE SITES.
Applicable Laws and Venue
The Herb Chambers Companies related websites are operated from its corporate offices in the Commonwealth of Massachusetts and make no representations that materials on these websites are appropriate or available for use in other locations. The display of these websites alone does not subject the Herb Chambers Companies to any specific jurisdiction. Any claim related to the use of these sites or to the materials displayed on them shall be governed by, construed and enforced in accordance with the laws of the Commonwealth of Massachusetts as applied to agreements made and to be performed entirely therein. Any action arising out of or related to the access, use, content, or existence of these websites shall be filed only in the appropriate state and federal court located within the Commonwealth of Massachusetts. The access, viewing or use of these websites constitutes the users express permission and consent to the jurisdiction of the state and/or federal courts of the Commonwealth of Massachusetts for purposes of such actions.
How do we receive your information?
- When you contact us directly, normally via our website or our customer services teams, whether to apply for one of our products or services or to make an enquiry or other request
- From our network of authorised Rolls‑Royce Motor Cars dealerships
- From our other group companies and carefully selected business partners who provide products and services under one of our brands, and
- Occasionally from other third parties who may lawfully pass to us information about you.
Using your information
We may use your information (which we receive from you or third parties or learn from the way you use our products or services) for a variety of purposes, including:
- To provide or manage any information, products and services you have asked for
- For marketing purposes, including market research
- To help us identify you when you contact us
- For general administration purposes
- To help us improve the quality of our products and services
- To help us detect and prevent fraud and money laundering
- To help us recover debts,
- To carry out analysis and customer profiling
- And to identify other products and services which might be of interest to you and to inform you about our products and services (please see below)
We may share your information for any of these purposes with:
- Our other group companies in the UK and abroad
- Authorised Rolls‑Royce Motor Cars dealerships
- Our carefully chosen business partners who provide products or services under one of our brands
- And our service providers and agents who perform services on our behalf, such as credit card processors and data management firms.
We may also pass your information to third parties:
- If we have been asked to provide information for legal or regulatory purposes,
- In relation to existing or future legal proceedings,
- In the process of selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you,
- For the purpose of preventing fraud/loss, for example to fraud prevention agencies.
The information that we collect from you may be transferred to, and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA, who work for us or one of our suppliers. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy.
Informing you about our products and services
We may use your information to contact you with news on our motor cars, other products and services (provided by us, our other group companies or our carefully selected business partners) which may be of interest to you and occasionally for market research purposes.
We may also pass your information to our other group companies, authorised Rolls‑Royce Motor Cars dealerships and our other business partners for these purposes.
We, and these other parties, may contact you by post and telephone and, if you give us your prior agreement to do so, by email, SMS and other electronic means.
The range of products and services offered by us, authorised Rolls‑Royce Motor Cars dealerships, our other group companies or selected business partners include:
- Rolls‑Royce motor cars, motor related products and services, including (amongst other things) vehicle finance, leasing and ancillary insurances, vehicle accessories, vehicle emergency service, vehicle warranties and motor insurance.
You may opt out of receiving marketing communications from us on our vehicles and other products and services by ticking the appropriate box (if providing your information on this website) or at any time by telephone on +44 (0)1243 384000, or writing to us at Rolls‑Royce Motor Cars Limited, CRM Department, The Drive, Westhampnett, Chichester. PO18 0SH, United Kingdom.
You may also contact us at the above address or telephone number if you have previously asked not to receive marketing communications but would now like to hear from us with news on our motor cars, other products and services.
Please note if you purchase a motor car from an authorised Rolls‑Royce Motor Cars dealership or otherwise give your information to an authorised Rolls‑Royce Motor Cars dealership, you will have a separate relationship with the dealership in relation to their use of your information and you will need to contact the dealership regarding any request you may have relating to their use of your information.
We will only send you marketing communications by email or other electronic means if you give us your agreement to do so. For example, we may inform you when inviting you to provide your email address that by providing your email address you will be indicating your agreement to receive marketing emails. If you give us your agreement and subsequently wish to opt out you may do so by clicking the unsubscribe link which we include on all our marketing emails or you may contact us at any time at the address or telephone number above.
Sharing your information
We may share your information for any of the above mentioned purposes with:
- Our other group companies in the UK and abroad
- Authorized Rolls‑Royce Motor Cars dealerships, in the UK and abroad
- Our carefully chosen business partners who provide products or services under one of our brands in the UK and abroad, and
- Our service providers and agents who perform services on our behalf, such as credit card processors and data management firms in the UK and abroad.
We may also pass your information to third parties:
- If we have been asked to provide information for legal or regulatory purposes
- In relation to existing or future legal proceedings
- In the process of selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you
- For the purpose of preventing fraud/loss, for example to fraud prevention agencies.
Providing information to us
Rolls‑Royce Motor Cars operates globally with regional offices located around the world. The information we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA, who work for us or one of our suppliers. In order to ensure your data is managed properly, we will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy. By submitting your information, you agree to this transfer, storing or processing.
You are responsible for informing us of any change in your details, such as a change of address, phone numbers and email addresses. You can do this by contacting Client Services (address and phone number above).
Telephone calls to us may be recorded and/or monitored for training purposes.
If you are under 16 please do not provide us with any personal information unless you have the permission of your parent or guardian to do so.
Please note; if you purchase a motor car from an authorised Rolls‑Royce Motor Cars dealership or otherwise give your information to an authorised Rolls‑Royce Motor Cars dealership, you will have a separate relationship with the dealership in relation to their use of your information and you will need to contact the dealership regarding any request you may have relating to their processing or use of your information.
- You have a right to ask us to correct any inaccuracies in the information we hold about you.
- You have a right to ask us to stop processing your personal data for direct marketing purposes.
- You have a right to ask what information we hold about you. We will charge you a small fee for this (the statutory fee is currently £10).
- Please contact Client Services via the above address or telephone number for these purposes
Unfortunately, the transmission of information via the internet is not completely secure, although we will do our best to protect your personal information. However you recognize when providing your information to us through our website or when you send us or ask us to send you any of your confidential information by email, that the internet and email communications over the internet may not be secure. We cannot be responsible for any loss or unauthorized interception of information transmitted via the internet which is beyond our control.
What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around. No personally identifiable information is collected by the cookies on our sites.
The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.
Disabling/Enabling all cookies
You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.
Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Disabling/Enabling specific cookies
Rolls‑Royce Motor Cars are working to provide the ability for you to manage your cookie preferences within our website, but this is functionality is currently under development. As an interim step we have detailed below all the cookies set by our websites, their purpose and details of how to opt out where available.
More information about cookies
There are four main types of cookies used by websites. These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide;
Strictly Necessary Cookies – Enable services you have specifically asked for
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Performance Cookies – Collect anonymous information on the pages visited
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functionality Cookies – Remember choices you make to improve your experience
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
The tables below explain the cookies we use and why. The information is updated regularly but if a discrepancy is found then please contact us.
|This cookie is needed to identify the user's configurator session within the car configurator system.||Strictly Necessary||Session Only|
|EMO||VicinityUser||This cookie indicates that an annonymised user is actively using the site. This cookie is deleted when the browsing session is closed.||Strictly Necessary||Session Only|
|JSESSIONID||JSESSIONID||This cookie indicates that an annoymised user is actively using the site and is used to measure how many users are visiting the site at any given time. This cookie is deleted when the browsing session is closed.||Strictly Necessary||Session Only|
|Load Balancer Cookies||ARPT1
|These cookies are used to help ensure that the content of your page loads quickly and effectively by distributing the workload across web servers. They are deleted when you close your browser.||Strictly Necessary||Session Only|
||WT_FPC||Used for maintaining anonymised session and user identification across the websites sub-domains.||Performance||10 Years|
|Responsive||Anonymously tracks what device type the site is being accessed on (based on screen resolution) - PC / Tablet / Smart phone||Performance||1 Day|
|ACOOKIE||is used for anonymized cross domain tracking e.g. Recording if a visitor moves between www.rolls-roycemotorcars.com and pre-owned.rolls-roycemotorcars.com||Performance||2 Years|
|is set in order to track which navigation elements are used when navigating the site (main menu, teaser, footer etc.)||Performance||Session Only|
||__utma||Records anonymized data about a users visits to a site including: first visit (unique visit); last visit (returning visit); Days and Visits to purchase calculations etc.||Performance||2 Years|
|These cookies work in tandem to calculate visit length. Google __utmb demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.||Performance||Both expire after 30 mins of inactivity|
|_utmz||notes where an annoyomized visitor arrived from, grouping the information into type e.g. via a search engine, social media, direct. This cookie also registers what keyword generated the visit (if relevant) plus geolocation data, to nearest city.||Performance||6 Months|
|__utmv||creates groupings based on anonymized user actions, for example, create a group for all visitors who viewed a particular link or advert.||Performance||2 Years|
|_ga (Universal Analytics)||This cookie is used to store a unique client identifier (Client ID), which is a randomly generated number. Once the ID is generated it's stored in the cookie and is included with each hit / request sent to Google Analytics. This ID is later used by Google Analytics servers to calculate user, session, and campaign data.
|Detects initial bandwidth capability of a visitors computer or device. This cookie helps to significantly improve initial rendition selection for viewing videos. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition.||Performance||Session Only|
|DoubleClick cookies are used to help measure the effectiveness of online advertising campaigns and to try and avoid repeatedly showing adverts the user has already seen. The names and numbers of these cookies used on our site will vary, depending upon the number of advertising campaigns that are active at the time of your visit.
No personally identifiable information is used or stored by DoubleClick cookies.
|Targeting/ Advertising||30 Days|